Frequently Asked Questions
Everything you need to know about your JLUXLABEL experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the US, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We accept returns for store credit only within 14 days of the delivery date. Items must be in original condition, unworn, and with all tags attached.
How do I know which size to order?
Each product page features a detailed size guide. Since our pieces range from oversized to bodycon fits, we recommend checking the specific measurements listed for each garment.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes incurred upon arrival in the destination country.
What should I do if I receive a damaged item?
In the rare event that you receive a defective item, please contact our customer service team within 48 hours of delivery with photos of the damage to initiate a replacement.